Order ID is a long string with 4 dashes. For example "5639b878-b675-4ae9-822a-07692b3b5c6f". This is unique identifier of your purchase and it's used to track delivery status
Where to find Order ID?
Order ID is included on the Receipt, all of the emails we sent you after purchase as well as the order page itself. If you have trouble identifying your order's ID, please contact us via Chat Bubble!
How long does it take to receive purchased items?
We strive to offer the shortest delivery time possible, that's why majority of the Orders are delivered within a few hours from purchase. 95% of all the orders are delivered within 24 hours (outside the holiday season). In rare case of late delivery we guarantee no more than 7 days before you get the items.
What can I do to receive the items quicker?
Make sure your profile is as public as possible and accepts friend requests. We can not verify private profiles, which requires us to wait for additional information from Payment Processor to guarantee transaction safety. On consoles our agent must be able to send you a friend invite before delivering items.
How are the items delivered on PC?
On PC, the items are delivered via Trade initiated from order page. Once the order is ready to be delivered, we'll send you an email asking you to press the button and join the trade. Our agent will then put requested items in trade window and accept the exchange.
How are the items delivered on PS?
On console, our agent sends you a friend request, invites you to the party and then initiate trade. We'll send you an email when the friend request is sent. If you didn't receive friend invite after receiving the email, please contact our Support via Chat Bubble - this is known issue as the console networks are quite unstable - we'll send another invite
How are the items delivered on XBOX?
On XBOX, you send a friend message to your assigned agent. Once you click the “Get the Items” button, you send the information to our support chat that you are ready. We reply to the message with the nickname of your agent. After that you have to invite an agent to the party and initiate a trade, in which we deliver the items. You'll be notified via an email when the order is ready to be received. If you’ll have any problems, please contact our Support via Chat Bubble.
How do we find your account on PS / XBOX?
We ask you to provide your PSN ID / GAMER TAG when making an order, that's we can later send you friend invite. Make sure your profile is public and accepts friends to ensure the quickest delivery!
How to log in with PS / XBOX?
We do not require you to sign in with PSN nor MS account. All we need for successful delivery is your correct PSN ID / GAMER TAG. You can always track your orders via Order Status page, as well as links provided in every email received from us