Frequently Asked Questions

No, you can not. The game is free to play, but trading is restricted to premium accounts. To unlock trading, you must spend 5 USD through in-game shop - buy 500 credits, a starter pack or eSport tokens.

There are few things you can do to ensure you always visit only legitimate sites:

• Always check website URL - there is only one RL Exchange - https://rl.exchange
• Do not trust websites asking you to log in before accessing content
• When you log in, always make sure you are on real https://steamcommunity.com page
• Whenever possible, use browser autocomplete feature to fill password fields

If you happen to fall victim of items theft despite following these steps, contact Rocket League support to retrieve untradeable copies of your items.

Yes! We are Rocket League trading veterans bringing you easy access to all Rocket League items at very competitive prices. You can check our reviews on Trustpilot for genuine user stories. Our payments are operated by industry leaders such as Stripe, PayPal and G2A - this guarantees you the best transaction security. We do not require you to login with Steam, feel free to login with email, or better yet - purchase without an account! Lastly, our support is active and ready to answer all of your questions!

We are happy to chat with you via our Chat Bubble in the bottom right corner of the screen or by the “Support” tab on the top. Our support agents will gladly answer your questions and forward your inquiry further if needed!

The most important is to unlock trading in Rocket League. According to official Psyonix (Epic) policy there are a few requirements which are necessary to trade with other players.
If you want to receive order on our site you firstly have to:

• Buy 500+ credits directly from the in-game store. You have to log into the game and check its store. We recommend purchasing a Starter Pack, as it provides the best value for money.
• Play 50 minutes in online matches on the platform you are trading. Take note that only time in matches counts, it does not include checking your inventory or waiting in the main menu.
• Have account level 30 or greater. If your account has a level lower than 30, you have to play a little bit more and achieve it.
• Verify email on your Epic account. You should get the confirmation message to email connected with your Epic account. You can check official Epic instructions here.
• Enabled Two Factor Authentication (2FA) on your Epic account. This can be a little complicated process, but do not worry, we prepared the detailed instructions for you. You can check here, how to do it correctly.

If you do not do all of these requirements, you will not be able to get the items. With any problems, please contact our support. Agents will gladly help you with all processes!

We currently support email / password based login, as well as social auth providers - Google and Steam

We do not require you to sign in with PSN, MS nor Nintendo account. All we need for successful delivery is your correct PSN ID / GAMER TAG / NINTENDO FRIEND CODE. You can always track your orders via Order Status page, as well as links provided in every email received from us

Order ID is a long string with 4 dashes. For example "5639b878-b675-4ae9-822a-07692b3b5c6f". This is unique identifier of your purchase and it's used to track delivery status

Order ID is included on the Receipt, all of the emails we sent you after purchase as well as the order page itself. If you have trouble identifying your order's ID, please contact us via Chat Bubble!

We strive to offer the shortest delivery time possible, that's why majority of the Orders are delivered within a few hours from purchase. 95% of all the orders are delivered within 24 hours (outside the holiday season). In rare case of late delivery we guarantee no more than 7 days before you get the items.

Make sure your profile is as public as possible and accepts friend requests. We can not verify private profiles, which requires us to wait for additional information from Payment Processor to guarantee transaction safety. On consoles our agent must be able to send you a friend invite before delivering items.

On PC, the items are delivered via Trade initiated from order page. Once the order is ready to be delivered, we'll send you an email asking you to press the button and join the trade. Our agent will then put requested items in trade window and accept the exchange.

On console, our agent sends you a friend request, invites you to the party and then initiate trade. We'll send you an email when the friend request is sent. If you didn't receive friend invite after receiving the email, please contact our Support via Chat Bubble - this is known issue as the console networks are quite unstable - we'll send another invite

On XBOX, you send a friend message to your assigned agent. Once you click the “Get the Items” button, you send the information to our support chat that you are ready. We reply to the message with the nickname of your agent. After that you have to invite an agent to the party and initiate a trade, in which we deliver the items. You'll be notified via an email when the order is ready to be received. If you’ll have any problems, please contact our Support via Chat Bubble.

On Switch, our agent sends you a friend request. Once you click the “Get the Items” button, you send the information to our support chat that you are ready. We reply to the message with the nickname of your agent. After that you have to accept the agent’s invitation to friends on Switch, then invite an agent to the in-game party and initiate a trade, in which we deliver the items. You'll be notified via an email when the order is ready to be received. If you’ll have any problems, please contact our Support via Chat Bubble.

We ask you to provide your PSN ID / GAMER TAG / NINTENDO FRIEND CODE when making an order, that's we can later send you a friend invite. Make sure your profile is public and accepts friends to ensure the quickest delivery!

There are currently no plans of bringing Trades back, unless Psyonix changes their stance on trade automation.

We are aware, that despite our best efforts to enable multiple paths of withdraw in the past, some of our users still have pending balance on their accounts. We are dedicated to return any outstanding balance to you and are expecting new ways of balance withdrawal soon.

You do not! The most of the tasks do not require purchases. You can complete them to gain RL Exchange balance, which can be traded for free Rocket League items.

RL Exchange balance is special on-site currency. You can increase your balance by completing tasks and other activities on the website. The balance can be used to pay for your orders on the Market.

It may take up to 12 hours for new accounts to receive the reward for completed offer. If you don\'t see the balance on your account after 12 hours, please contact support of the offer provider.

No! Using any sort of anonymization tool may lead to permanent suspension of your account. You can only use single account on your own devices.

Yes! Our development team is working on extending our services by other community-focused features. Be sure to check back on progress!

We offer API integration for our partners. Describe your use case to our Live Chat support for more information.