Frequently Asked Questions

There are few things you can do to ensure you always visit only legitimate sites:

• Always check website URL - there is only one RL Exchange - https://rl.exchange
• Do not trust websites asking you to log in before accessing content
• When you log in, always make sure you are on real https://steamcommunity.com page
• Whenever possible, use browser autocomplete feature to fill password fields

Yes! We are Rocket League trading veterans bringing you easy access to all Rocket League items at very competitive prices. You can check our reviews on Trustpilot for genuine user stories. Our payments are operated by industry leaders such as Stripe, PayPal and G2A - this guarantees you the best transaction security. We do not require you to login with Steam, feel free to login with email, or better yet - purchase without an account! Lastly, our support is active and ready to answer all of your questions!

We are happy to chat with you via our Chat Bubble in bottom right corner of the screen. Our support agents will gladly answer your questions and forward your inquiry further if needed!

We currently support email / password based login, as well as social auth provider - Steam

We do not require you to sign in with PSN nor MS account. All we need for successful delivery is your correct PSN ID / GAMER TAG. You can always track your orders via Order Status page, as well as links provided in every email received from us

Order ID is a long string with 4 dashes. For example "5639b878-b675-4ae9-822a-07692b3b5c6f". This is unique identifier of your purchase and it's used to track delivery status

Order ID is included on the Receipt, all of the emails we sent you after purchase as well as the order page itself. If you have trouble identifying your order's ID, please contact us via Chat Bubble!

We strive to offer the shortest delivery time possible, that's why majority of the Orders are delivered within a few hours from purchase. 95% of all the orders are delivered within 12 hours. In rare case of late delivery we guarantee no more than 3 days before you get the items.

Make sure your profile is as public as possible and accepts friend requests. We can not verify private profiles, which requires us to wait for additional information from Payment Processor to guarantee transaction safety. On consoles our agent must be able to send you a friend invite before delivering items.

On PC, the items are delivered via Trade initiated from order page. Once the order is ready to be delivered, we'll send you an email asking you to press the button and join the trade. Our agent will then put requested items in trade window and accept the exchange.

On console, our agent sends you a friend request, invites you to the party and then initiate trade. We'll send you an email when the friend request is sent. If you didn't receive friend invite after receiving the email, please contact our Support via Chat Bubble - this is known issue as the console networks are quite unstable - we'll send another invite

We ask you to provide your PSN ID / GAMER TAG when making an order, that's we can later send you friend invite. Make sure your profile is public and accepts friends to ensure the quickest delivery!

There are currently no plans of bringing Trades back, unless Psyonix changes their stance on trade automation.

We are aware, that despite our best efforts to enable multiple paths of withdraw in the past, some of our users still have pending balance on their accounts. We are dedicated to return any outstanding balance to you and are expecting new ways of balance withdrawal soon.

Yes! Our development team is working on extending our services by other community-focused features. Be sure to check back on progress!

We offer API integration for our partners. Send an email to [email protected] describing your use case.